These terms apply when you use our website (www.borntoshinekildare.com), follow or interact with us on social media (like Instagram, TikTok, or Pinterest), or book an appointment—whether online through Fresha, by phone, or in person.
They also apply to any services you receive from Born To Shine, whether at our Kildare salon or anywhere else we may provide them.
By using our website, social media, or booking and receiving services from us, you’re confirming that you’ve read and agree to these terms. If you don’t agree, please don’t use our website or services.
• Appointments must be booked in advance via Fresha or by contacting us directly. Walk-ins are welcome, but availability is very limited — we strongly recommend booking ahead.
• During the booking process or when purchasing a gift card we will ask for certain details to confirm the appointment and/or purchase. These details will be used in accordance with the terms of our Privacy Policy, which you can find here: Privacy Policy.
• A 50% deposit may be required for new clients (clients with fewer than 2 completed appointments), or for clients who book irregularly. We reserve the right to request a deposit at our discretion.
• Deposits can be paid by cash, by card over the phone or by entering your card details into Fresha when confirming your appointment.
• The service prices will be shown on Fresha and may be updated from time to time. If there are any changes made to our prices, you may be notified and asked to confirm if the price change is okay or in most cases, changes will not affect any booking which has been made prior the new prices.
• Services cannot be downgraded on the day. If you choose to downgrade your service you will be charged €15 for every 30mins reduced.
• If we find an infection or nail damage that requires removal for healing, downgrade fees will not apply. If the issue was pre-existing and known beforehand, the fee will still apply.
Changes to your service on the day are limited. If you'd like to add a service or switch to one that takes longer, we’ll try to accommodate if time allows – but it’s not guaranteed.
• Please arrive 5 minutes before your appointment. If you’re late, we’ll do our best to fit you in, but we may need to adjust your service (e.g., fewer color options or no nail art).
• If we cannot complete your appointment due to lateness and you did not give proper notice, you will be charged in full.
•If you let us know at least 15 minutes before your appointment that you’re delayed and unable to make the appointment for reasons like traffic or car trouble, we’ll charge a reduced fee of 50%.
•We aim to run on time. If we’re running late or need to cancel, we’ll try to contact you in advance.
Quality Guarantee: We take pride in our work. If you experience any issues after your service, contact us as soon as possible.
•For BIAB and Gel Nail services, we offer free repairs for up to 10 days.
•For Shellac (Gel Polish), repairs are free for up to 5 days.
This guarantee covers quality issues only – it doesn’t apply for colour changes.
•Please give us at least 12 hours’ notice to cancel or reschedule your appointment. Late cancellations or no-shows may result in the loss of your deposit or a cancellation fee.
• If you book two or more services and cancel one on the day of your appointment, the cancelled service will be charged in full due to insufficient notice.
•In emergencies, we will assess the situation and decide on charges depending on the situation and amount of notice given . This does not automatically waive cancellation fees.
•Illness Policy: We understand illness can happen suddenly, and we have a clear time-based policy in place:
For 9 A.M Appointments:
Notify us before 8.45am ( 15 minutes before opening) : No Charge
If not notified in time and you do not show up : 50% Service Charge
For Appointments After 9A.M :
Notified before 9 A.M : No Charge
Notified after 9 A.M : 25% Charge
Notified after 9.30 A.M : 50% Charge
Notified after 10 A.M : Full ( 100% ) Charge
We apply this policy consistently, as we cannot verify the nature or timing of illnesses.
•If we need to cancel a booking for any reason other than our cancellation policy outlined above, or non-adherence to these terms, your credit card will not be charged.
•We accept cash, card, and online payments via Fresha.
•Full payment is required upon completion of your service, unless agreed otherwise.
•Due to the nature of our services, we do not offer refunds for completed treatments.
•If you are dissatisfied with a service, please notify us within 48 hours so we can offer a correction or remedy where appropriate.
•We value feedback and aim to resolve complaints in a fair and professional manner.
•If any chips or breaks occur after your appointment refer to our Quality Guarantee above in the Making a Booking section.
•No smoking is allowed in the salon.
•Clients must not be intoxicated on site. Should clients become intoxicated, we reserve the right to require them to leave.
•Should any clients be required to leave for a breach of these terms or any other reason at our sole discretion, any services booked or in progress will be cancelled and no refunds will be given.
•For waxing and threading we require clients to complete a patch test to ensure they have no allergy to the materials we apply. Patch tests are free. It is a customer’s responsibility to arrange for a patch test before treatment. We reserve the right to cancel the booking of anyone who has not had a patch test within the required time.
•Children aged 12-15 may only get Shellac or BIAB services done in our salon but must have consent from a parent/guardian. We do not offer gel or extensions treatments to those aged 15 and under. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
•Children aged under 12 are only permitted to get kids file and polish services. Any other services are restricted. They may attend the salon with a parent or guardian who is having a treatment but they must be accompanied at all times. As our locations are working nail salons, it can be dangerous for children not to be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
•All promotions including but not limited to discounted treatments are valid for the period of time specified in the promotion. We reserve the right to terminate or revoke any promotion at any point.
•By booking an appointment or buying a gift card for someone else, you confirm that you (or the person receiving the treatment) are in good health and don’t have any medical conditions, infections, or allergies that could affect the procedure or put others at risk.
•Please let us know before your appointment if you have any health issues, recent surgeries, skin or nail conditions, or are undergoing treatment for a medical condition. This helps us keep you safe and deliver the best service possible.
•If you’re unsure about a condition – such as a nail infection, skin issue, or reaction to certain products – please let us know before your appointment. We may need to adjust or postpone the service for your safety and the safety of our staff and other clients.
•We can’t be held responsible if something goes wrong because you didn’t share important health information. If we find out during your visit that something wasn’t disclosed, we may have to stop the treatment – and you may still be charged in full.
•We also reserve the right to refuse or stop a treatment if we believe it may be unsafe to continue.
•While you’re in the salon, we may take photos of your nails or take pictures during your appointment (for example, to capture your finished look or our work in progress).
•By being in the salon, you give us permission to take and use these photos for things like social media, our website, and marketing materials. This includes using the images to show off our work and promote our services.
•We’ll always try to be respectful – if you don’t want your face or hands photographed, or don’t want your photos shared, just let us know during your visit and we’ll absolutely respect your wishes.
•You will not receive payment for any photos we take or use, but you’re always welcome to ask us for a copy to share or keep.
•You may create or share content with us – for example, photos taken in our salon, or posts on our website or social media. “Your content” includes anything you create, upload, or submit to us (like photos, videos, text, or tagging us on Instagram).
•By sharing content, you give us permission to use it in any format – including publishing, editing, storing, or sharing it for things like marketing or promoting our services. You also allow us to give others permission to use it and to take legal action if someone misuses it. You won’t be paid for this use.
•You give up any moral rights to the content (like the right to be named as the creator), as far as the law allows, and confirm that anyone else involved has done the same.
•Your content must follow the law and not harm or mislead anyone. It must not include anything offensive, abusive, threatening, false, stolen, or unsafe.
•If you break these rules, or we believe you have, we may remove, edit, or block your content at any time.
•Gift cards are valid for 12 months from the date of purchase and cannot be exchanged for cash.
•Each gift card has a unique code. If purchased in person, the code will be on the back of the physical voucher. If purchased online or sent by someone else, the code will appear in your Fresha account (in the Fresha wallet) or in the email confirmation.
•If your gift card is lost or stolen, we may still be able to use it — but only if you have the code. Without the code, we won’t be able to replace or redeem the gift card.
•You can earn loyalty points mainly by completing services at the salon. For every €1 spent, you'll receive 5 points added to your account.
•You can also earn:
- 25 points for booking online (limited to twice per month)
- 50 points for leaving a review on Fresha (note: points are not awarded for Google reviews )
•Every 500 points = €5 credit which can be used towards future services. Points have no cash value and are non-transferable.
•We keep track of your points and will let you know when you’re eligible to claim a reward. If you’re signed into your Fresha account (via the app or a browser), you can also view your points balance in your Fresha Wallet.
•From time to time, we may run giveaways or games on our social media pages. These may include prizes such as vouchers or free services.
•Only clients who follow all the stated entry rules will be eligible to win. Any entries submitted by owners or employees of Born To Shine will not be valid.
•Winners will be chosen at random and contacted directly via Instagram by our official account: @born_to_shine_kildare, unless otherwise stated in the giveaway details.
•Our giveaways and games are not administered, endorsed, or sponsored by any other company. If you are contacted by any other person or account claiming you have won, please ignore the message and do not click on any links.
•Rewards and prizes have no cash value and cannot be exchanged for money or other services unless we clearly state otherwise.
•If a winner fails to meet our terms and conditions, we reserve the right to forfeit the prize.
•We do our best to provide accurate and up-to-date information, but we can’t guarantee:
1. Everything on our website or social media is always complete or correct
2. That our website, social media, or any services we promote will always be available
3. That the treatments you choose will always be right for you
•We may change or stop parts of our website, social media, or salon services at any time, without warning.
•As far as the law allows, we don’t make any promises or guarantees beyond what we’ve clearly stated in these terms.
•We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately.
